Account & data deletion

1. Two ways to delete your account

In the app (recommended). Zmashers for Android deletes your account for you, immediately and without a request to send, using the three steps shown above. Nothing is kept waiting for a human.

By email, if you can no longer sign in. Send a message from the email address your account uses to [email protected] with the subject Delete my account. We will confirm the account is yours and complete the deletion within 30 days of your request.

2. What is deleted

When you delete your account from the app, everything below is removed from the live service as part of that action:

• Your email address and password, so the account can no longer be signed in to.
• Your profile details: name, nickname, bio, address, contact number, nationality, and cached timezone.
• Your profile photo.
• Every signed-in session, on every device you were signed in on.
• Your push notification tokens, so no further notifications are sent to your devices, and your notifications inbox.
• Your player QR code, so a screenshot of it cannot be used to join an open play.
• Your saved match venues and the custom names you gave them.
• Your sport registrations, chosen skill level, and singles and doubles ratings.
• Video clips you posted, along with the stored video behind each one.
• Teams you shared with another player, so the player left behind cannot be taken into a duo match with somebody who is not there. A team a match was already played on is kept as a closed record instead: it holds that match together, and it can no longer be used to enter anything.
• Seats you and your partner held together in open play sessions that have not started, and your own seat in a session that has begun.
• Open play sessions you host that have not started, which are cancelled — the players who joined are told.
• Challenge posts of yours that no match has been played from.
• Invitations and requests that only you could answer, such as teammate invitations sent to you or by you, and matches waiting on you.
• Unclaimed instant-matchup QR codes you generated, or that were made with the team you shared.

3. What stays, and why

Some records name other players as much as they name you. A match, a conversation, a team, a challenge post, and a finished scoreboard all belong to the players you shared them with, so deleting your account does not delete them:

• Matches you already played, and the scores and ratings that came out of them — they are the other players’ record as much as yours.
• A match that was still to be played is cancelled with the reason, so the other side reads why it is not happening instead of waiting for somebody who is not coming back.
• Chat messages you exchanged with other players, which are part of their copy of the conversation.
• Challenge posts a match was played from, because that match and the other player read the venue and time through them.
• A team a match was already played on, kept as a closed record: it holds that match’s sides together for the players who played it, and it cannot be used to enter a new match or open play.

Nothing that stays identifies you. Your player profile remains only as a placeholder named Deleted player, with no email address, photo, address, or contact number on it, and it can no longer be signed in to or found as you.

4. Where you can also delete data without deleting your account

You do not have to delete your whole account to remove a piece of your data. In the app you can delete a video clip from your reel, delete a chat or a whole conversation, clear your notifications, remove saved match venues, delete a team no match has been played on yet, and sign out of your devices.

5. How long it takes, and what happens to backups

Deletion from the live service happens immediately, in the same action that confirms the email address. Encrypted backups are kept on a rolling basis for disaster recovery only and expire within 30 days; no deleted data is restored from them into the live service for any other purpose, and none of it is retained for marketing or sold.

You can create a new Zmashers account with the same email address afterwards. It starts fresh and is not linked to the account you deleted.

6. Contact us

Zmashers for Android is developed by Mono-Z Studios. For a deletion request you cannot make in the app, or any question about this page, email [email protected]. We answer deletion requests within 30 days.

See also the Android privacy policy for what the app collects and why, and the website privacy policy for data collected at zmashers.com.

7. Summary

• In the app: Account → Settings → Danger zone → Delete my account, confirmed with your email.
• By email: [email protected], subject “Delete my account”, completed within 30 days.
• Afterwards: you are signed out everywhere, the account is gone, and the shared history you played with other players stays without your name.